Contact Points Compass
The best way to reach us is by email:
We read every message.
What to include
To help us answer quickly, please include:
- For app questions: your iPhone model, iOS version and the Points Compass version (found in the App Store listing or your iPhone's Settings), plus a short description of what you expected and what happened. Screenshots help.
- For article corrections: the page URL and the statement you believe is out of date or inaccurate. If you have a source, please share it. Points programs change often, and we appreciate the help keeping our content current.
- For general feedback or feature ideas: tell us about the trip you are planning and where the app helped or got in the way.
Please do not send account numbers, card numbers, passwords or loyalty program login details. Points Compass never needs them — the app works entirely from balances you type in yourself.
Subscriptions and refunds
Points Compass Pro is billed through Apple. To manage, change or cancel a subscription, open your App Store account settings on your iPhone (Settings → your name → Subscriptions). Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Refund requests for App Store purchases are handled by Apple through reportaproblem.apple.com.
What we can't help with
We can't book travel, transfer points, contact a card issuer or loyalty program on your behalf, or provide personalized financial, tax or legal advice. For questions about your balance, a transfer or an award booking, please contact the program directly.
Points Compass is an educational planning tool. Points Compass may earn compensation from some partner links. This never changes how we value your points. Not financial advice. See our Advertiser Disclosure.